Cyber Security & Fraud Prevention
Consumers increasingly rely on computers and the Internet for everything from shopping and communicating to banking and bill paying. While the benefits of faster and more convenient "cyber" services are clear, the strategies for preventing online fraud and theft may not be as well-known by many bank customers. That is why the FDIC has produced a special edition of the agency's quarterly FDIC Consumer News entitled "A Bank Customer's Guide to Cybersecurity."
Safety precautions to take before connecting to the Internet with a personal computer, laptop, smartphone or tablet: The lead article discusses ways to protect log-in information for bank accounts and other financial accounts, including the use of "strong" user IDs and passwords that will be hard for a hacker to guess, basic security measures such as security software updates, and the need to be careful where and how to connect to the Internet. Other articles focus on security measures when using a smartphone or tablet (including "auto lock" features and the ability to remotely remove data if a mobile device is lost or stolen), how to protect computers from malicious software ("malware") that can steal valuable personal financial information, and ideas to help small businesses protect against losses from cyber attacks.
To view the full article, follow this link. www.fdic.gov/consumers/consumer/news/cnwin16
Three national credit reporting companies keep records of your credit history. If someone has misused your personal or financial information, call one of the companies and ask for an initial fraud alert on your credit report. If you're concerned about identity theft, but haven't yet become a victim, you can also place an initial fraud alert. For example, you may want to place a fraud alert if your wallet, Social Security card, or other personal, financial or account information are lost or stolen. You may also want to place a fraud alert if your personal information was exposed in a data breach. A fraud alert is free. The company you call must tell the other companies about your alert.
An initial fraud alert can make it harder for an identity thief to open more accounts in your name. When you have an alert on your report, a business must verify your identity before it issues credit, so it may try to contact you. The initial alert stays on your report for at least 90 days. You can renew it after 90 days. It allows you to order one free copy of your credit report from each of the three credit reporting companies. Be sure the credit reporting companies have your current contact information so they can get in touch with you.
Thumb Bank & Trust has become aware that several customers have received calls from a party purporting to be from the bank investigating a fraudulent transaction.
The party is requesting debit card and PIN number information.
Please be advised that Thumb Bank & Trust's Fraud Protection department will NEVER ask for your debit card number or PIN information.
These contacts are attempts to gather information to create fraudulent transactions in an effort to steal deposit account funds. If you have been contacted by anyone claiming to be from Thumb Bank & Trust or one of our service providers, contact the Pigeon Office of Thumb Bank & Trust at 989-453-3113 to discuss possible risk associated with the contact.
In the event there are unusual attempts or transactions on your Debit card, you may receive a call from our fraud prevention department or a bank representative. Your card may be placed on hold for your protection until the transaction(s) can be verified. This service is designed to call customers whenever there is a question of potentially fraudulent activity on a Thumb Bank & Trust debit card. If you miss a call from the fraud prevention system you can reach them at 800-262-2024. If you receive a call and are unsure if it is our fraud prevention department, please call our toll free number during regular business hours.
If you have recently changed your phone number, please use our contact us form to have your record updated. This will help us to provide the best customer service we can.
Lost or Stolen Debit Cards
If your Thumb Bank & Trust Debit Card has been lost or stolen please call us immediately.
During regular business hours call 1-866-862-3113.
After hours, call 1-800-472-3272.
Lost or Stolen VISA© Credit Cards
If your VISA Credit card has been lost or stolen please call 1-800-558-3424 immediately.