Mission & Core Values
Thumb Bank & Trust has been an independent company since 1895. Our mission is to offer quality financial services which meet the needs of our customers and our service area. In doing so, we will maximize the long term value of our shareholders investment.
Simply stated, Thumb Bank & Trust’s mission is to be the bank who serves its stakeholders in the following manner:
- Whose SHAREHOLDERS cherish its stock
- Whose EMPLOYEES are envied by their peers
- Whose REGULATORS consider it the industry standard
- Whose VENDORS covet its business
- Whose EVERY CUSTOMER considers us their bank of choice
Bank’s Core Values
The purpose of strategic planning is to establish a systematic way of managing change. As banking circumstances in Michigan change so must Thumb Bank & Trust. But there is a major caveat to this.
At Thumb Bank & Trust there are core values that are not subject to change. The following set of values will serve to guide the words and actions of all those who have the privilege of working for this company.
- Integrity and honesty
We will always take the high road by practicing the utmost ethical standards, and by honoring our commitments. We are dedicated to the practice of choosing to be forthright and honest; this is who we are.
We seek to establish mutually beneficial, caring relationships based on trust and the desire for mutual success.
We consistently seek to treat others as we want to be treated.
With pride and dedication, we are committed to staying together through thick and thin. We are a family that cares for each other.
- Hard work
We are dedicated to go above and beyond with commitment to consistently provide the Thumb Bank & Trust difference.
We promote and support a diverse, yet unified team. We work as a team to meet our common goals.
We embed ourselves in our communities and we take their needs very seriously. We recognize our responsibility to be active participants in our local communities.
As a community bank, our very existence depends on our ability to protect and guard our customers’ sensitive information. There is zero tolerance for any breach of confidentiality.
We fervently believe that as an independent bank, with strong employee ownership, we best serve our customers, communities, and shareholders.
We accept our individual and team responsibilities and we meet our commitments. We take responsibility for our performance in all our decisions and actions.
- Pursue Excellence
We will cultivate excellence by challenging ourselves with courage and confidence. We will seek to inspire a fun environment where innovation thrives, mentoring is essential, and our journey is celebrated. We will strive to deliver a legendary experience through our unrivaled service.